A dormant trading account is an account with no qualifying activity for 24 consecutive months. In line with regulatory requirements, dormant accounts are temporarily disabled to protect investors and maintain compliance.
If your FYERS account becomes dormant, you cannot trade until the reactivation process is completed and approved.
Important: Account reactivation requires KYC verification. Trading access resumes only after the reactivation request is approved.
When Is an Account Considered Dormant?
Your FYERS account is marked dormant if none of the following activities take place for 24 consecutive months:
- Trading or participation in corporate actions, such as an Offer for Sale (OFS), buyback, or open offer
- Applications for an IPO, Sovereign Gold Bond (SGB), or mutual fund through the exchange
- Updates to KYC details, such as your email address, mobile number, or address, that are recorded with FYERS and updated with the KYC Registration Agency (KRA)
If any of these activities take place within the 24-month period, the account remains active.
Why Should You Keep Your Account Active?
Keeping your account active helps you:
- Maintain regulatory compliance: Updated account and KYC details help you comply with applicable KYC requirements.
- Access your account without interruptions: An active account helps avoid trading restrictions and reactivation delays.
- Transact without waiting: You do not need to complete reactivation when you decide to trade.
- Stay investment-ready: You are less likely to miss an investment opportunity because of account restrictions.
Reactivation Process for Individual Accounts
If an Individual account becomes dormant, the reactivation screen appears automatically when you log in to FYERS App or FYERS Web.
On FYERS App
- Open the FYERS App and log in.
- On the dormant-account screen, tap Reactivate Account.
- Select your employment type and income, and then tap Continue.
Complete the DigiLocker verification:
- Enter your Aadhaar number and OTP.
- Enter your 6-digit DigiLocker PIN.
- Take a live selfie.
- Provide your signature.
- Tap Proceed and complete the e-Sign process.
Processing time: 4 to 5 working days.
On FYERS Web
- Log in to FYERS Web.
- On the Your account is dormant screen, select Reactivate Account.
- Choose your employment type and annual income, and then click Continue.
Complete the Aadhaar verification through DigiLocker:
- Enter your Aadhaar number and OTP.
- Enter your 6-digit DigiLocker PIN.
- Capture a live photo.
- Provide your signature.
- Click Proceed and complete the e-Sign process using the Aadhaar OTP.
Processing time: 4 to 5 working days.
Reactivation Process for Non-Individual and Minor Accounts
For Corporate, HUF, NRI, or Minor accounts, reactivation is completed offline.
For Corporate, HUF, and NRI Accounts
- Request the reactivation form from FYERS Support.
- Complete and sign the form.
- Attach self-attested copies of the PAN and Aadhaar documents.
For NRI accounts, also attach the following documents, as applicable:
- Foreign address proof
- Indian address proof
- Bank proof
- Income proof
- Passport
- Foreign ID proof
- Immigration copy — required only when the documents are submitted physically without notarization
For Minor Accounts
Submit the KRA form along with the following documents:
Courier the completed form and supporting documents to:
FYERS Securities Private Limited
225, 14th Cross Road,
Rahmath Nagar, RT Nagar,
Bengaluru, Karnataka – 560032
Processing time: 5 to 7 working days from the date the documents are received.
Tip: Ensure that the mobile number linked to your Aadhaar is active and available for OTP verification. Keep the required PAN, Aadhaar, photograph, and supporting documents ready to avoid delays.
What If...
| Scenario | Outcome or What to Do |
|---|
| My Individual account shows as dormant | Complete the KYC verification through the reactivation screen on FYERS App or FYERS Web. For assistance, contact FYERS Support. |
| I want to prevent my account from becoming dormant | Complete at least one qualifying activity within 24 months, such as placing a trade, participating in an eligible investment activity, or updating your KYC details when they change. |
| I do not receive the Aadhaar OTP | Confirm that your current mobile number is linked to Aadhaar. If required, update the number through the UIDAI portal and retry the verification. |
| The reactivation screen does not appear | The account may still be active. Reactivation prompts appear only after the account has been classified as dormant. |
| I need to reactivate a Corporate, HUF, or NRI account | Follow the offline reactivation process, attach the applicable documents, and courier them to the FYERS office address provided above. |
| I need to reactivate a Minor account | Submit the KRA form with the Minor’s PAN and Aadhaar, the Guardian’s PAN and Aadhaar, and one accepted proof of the Minor’s age. The Minor’s documents and age proof must be attested by the Guardian. The Guardian’s documents must be self-attested. |
| I need the latest reactivation form | Contact FYERS Support to request the applicable reactivation form. |
| I need the relevant SEBI references | Refer to SEBI’s Master Circular on KYC Norms and the Framework for Automated Deactivation. |
Last updated: 24 Jul 2026