What Is a Dormant Trading Account in FYERS and How Can I Reactivate It?

What Is a Dormant Trading Account in FYERS and How Can I Reactivate It?

A dormant trading account is an account with no qualifying activity for 24 consecutive months. In line with regulatory requirements, dormant accounts are temporarily disabled to protect investors and maintain compliance.

If your FYERS account becomes dormant, you cannot trade until the reactivation process is completed and approved.

Important: Account reactivation requires KYC verification. Trading access resumes only after the reactivation request is approved.

When Is an Account Considered Dormant?

Your FYERS account is marked dormant if none of the following activities take place for 24 consecutive months:

  • Trading or participation in corporate actions, such as an Offer for Sale (OFS), buyback, or open offer.
  • Applications for Sovereign Gold Bonds (SGBs) or mutual funds through the exchange.
  • Updates to KYC details, such as your email address, mobile number, or address, that are recorded with FYERS and updated with the KYC Registration Agency (KRA).

If any of these activities take place within the 24-month period, the account remains active.

Benefits of Keeping Your Account Active

Keeping your account active helps you:

  • Maintain regulatory compliance: Updated account and KYC details help you comply with applicable KYC requirements.
  • Access your account without interruptions: An active account helps avoid trading restrictions and reactivation delays.
  • Transact without waiting: You do not need to complete reactivation when you decide to trade.
  • Stay investment-ready: You are less likely to miss an investment opportunity because of account restrictions.

How to Reactivate a Dormant Individual FYERS Account

If an Individual account becomes dormant, the reactivation screen appears automatically when you log in to FYERS App or FYERS Web.

On FYERS App

  1. Open the FYERS App and log in.
  2. On the dormant-account screen, tap Reactivate Account.
  3. Select your employment type and income, and then tap Continue.
  4. Complete the DigiLocker verification:
    • Enter your Aadhaar number and OTP.
    • Enter your 6-digit DigiLocker PIN.
    • Take a live selfie.
    • Provide your signature.
  5. Tap Proceed and complete the e-Sign process.

Processing time: 4 to 5 working days.

Reference: FYERS Dormant Reactivation – App Guide.

On FYERS Web

  1. Log in to FYERS Web.
  2. On the Your account is dormant screen, select Reactivate Account.
  3. Choose your employment type and annual income, and then click Continue.
  4. Complete the Aadhaar verification through DigiLocker:
    • Enter your Aadhaar number and OTP.
    • Enter your 6-digit DigiLocker PIN.
    • Capture a live photo.
    • Provide your signature.
  5. Click Proceed and complete the e-Sign process using the Aadhaar OTP.

Processing time: 4 to 5 working days.

Reference: FYERS Dormant Reactivation – Web Guide.

How to Reactivate Dormant Non-Individual and Minor Accounts

For Corporate, HUF, NRI, or Minor accounts, reactivation is completed offline. The required documents depend on the account category.

HUF Accounts

Keep the following documents ready:

  • Non-Individual KYC Form: Duly filled, signed, and stamped by the Karta.
  • HUF Bank Statement: Required as address proof for the HUF; must be signed and stamped by the Karta.
  • Karta's PAN and Aadhaar: Self-attested copies.
  • Coparceners Form: Duly filled and signed, as applicable.
  • HUF Declaration: Duly completed and signed.
  • HUF PAN Card: Copy signed and stamped by the Karta.
  • Financial Proof for Derivatives: If you wish to activate derivative segments, submit any one of the following financial proofs for the HUF:
    • Bank statement for the last 6 months.
    • Holdings statement.
    • HUF Income Tax Return (ITR).

NRI Accounts

NRI clients must submit the following documents, as applicable:

  • Foreign address proof.
  • Indian address proof.
  • Bank proof.
  • Income proof.
  • Passport.
  • Foreign identity proof.
  • KYC form

Additional Document Requirements for NRI Clients

The additional documentation requirements depend on whether the client is submitting documents from India or overseas.

1. NRI Clients in India

If you are currently in India, you must submit an immigration copy along with the applicable documents listed above.

2. NRI Clients Overseas

If you are submitting your reactivation documents from overseas, each document must be notarized.

An immigration copy is not required when the documents are submitted from overseas.

Note: Ensure that all required documents are provided with the applicable immigration proof or notarization to avoid delays in processing your reactivation request.

Minor Accounts

Submit the KYC Registration Agency (KRA) form along with the following documents:

  • PAN of the Minor: Attested by the Guardian.
  • Aadhaar of the Minor: Attested by the Guardian.
  • PAN of the Guardian: Self-attested.
  • Aadhaar of the Guardian: Self-attested.
  • Proof of the Minor's Age: Any one of the following, attested by the Guardian:
    • Birth Certificate.
    • Passport.
    • School Certificate.

Document Submission Address

Courier the completed form and applicable supporting documents to:

FYERS Securities Private Limited
225, 14th Cross Road,
Rahmath Nagar, RT Nagar,
Bengaluru, Karnataka – 560032.

Processing time: 5 to 7 working days from the date the documents are received.

Important Points to Remember

  • Ensure that the mobile number linked to your Aadhaar is active and available for OTP verification.
  • Keep the required PAN, Aadhaar, photograph, and supporting documents ready to avoid delays.
  • Individual accounts can be reactivated through the online process available on FYERS App or FYERS Web.
  • Corporate, HUF, NRI, and Minor accounts require offline reactivation.
  • NRI clients submitting documents from India must provide an immigration copy along with the applicable documents.
  • NRI clients submitting documents from overseas must get each submitted document notarized. An immigration copy is not required.
  • Trading access will be restored only after the reactivation request has been approved.

What If...

ScenarioSolution
Individual account shows as dormantComplete the KYC verification through the reactivation screen on FYERS App or FYERS Web.
Aadhaar OTP is not receivedConfirm that your mobile number is linked to Aadhaar. If required, update the number through the UIDAI portal and retry.
Reactivation screen does not appearYour account may still be active. Reactivation prompts appear only after the account has been classified as dormant.
NRI client is submitting documents from IndiaSubmit the applicable NRI documents along with an immigration copy.
NRI client is submitting documents from overseasSubmit notarized copies of each applicable document. An immigration copy is not required.
Corporate, HUF, or NRI account requires reactivationFollow the offline process and courier the applicable documents to the FYERS office address provided above.
Minor account requires reactivationSubmit the KRA form, Minor's PAN and Aadhaar, Guardian's PAN and Aadhaar, and accepted age proof with the required attestations.
Latest reactivation form is requiredContact FYERS Support to request the applicable form.

Regulatory References

For additional information on applicable KYC and dormant account requirements, refer to:

  • SEBI Master Circular on KYC Norms.
  • SEBI Framework for Automated Deactivation.

For assistance with the reactivation process or required documents, contact FYERS Support.