Why is order placement restricted for API trading (SEBI Algo Rules), and how can it be resolved?

Why is order placement restricted for API trading (SEBI Algo Rules), and how can it be resolved?

As per SEBI regulations on retail algorithmic trading, order placement is allowed only when specific compliance requirements are met. If you're facing order placement restrictions even after updating your setup, check the scenarios below to resolve the issue.

Common error messages

  • Order placement restricted. Algo orders are not allowed from this app.
  • Request rejected. Orders are only allowed from whitelisted IP addresses. This request was received from IP: XXXXXXXX

Troubleshooting scenarios

Scenario 1: Static IP not whitelisted or new App not activated

  • Static IP is not updated in the API dashboard
  • Old App is being used instead of the new App

What to do:

For complete steps, refer to this article.

Scenario 2: Incorrect App credentials are used

  • Old App credentials are being used
  • Request is not aligned with the new App configuration

What to do:

  • Use the new credentials from the API dashboard
  • Replace existing App ID credentials in your setup
  • Ensure the correct App ID is used
  • Ensure App type = 200 is passed

Scenario 3: Request is sent from a non-whitelisted IP

  • The request is originating from a different IP than the whitelisted one

What to do:

  • Verify the outgoing IP address of your server
  • Ensure it matches the whitelisted static IP
  • Check for:
    • Proxy or VPN interference
    • Load balancer or cloud setup using a different IP

For details on validating your IP address, refer to this guide.

Before placing orders, ensure

  • Static IP is correctly whitelisted
  • New App is activated
  • Correct App credentials are used
  • App type = 200 is included in requests
  • Orders are sent only from the whitelisted IP
Important: Any mismatch in App configuration or static IP will result in order rejection.
Tip: Most issues occur due to mismatch between App credentials and static IP. Verify both together.

Still facing issues?

If the issue persists, contact our support team and share:

  • App ID (new)
  • IP address used for the request

This will help us assist you faster.

Last updated: 02 Apr 2026

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