What Is a KRA, and What Does It Mean if My KYC Status Is on Hold, Rejected, or Under Process?
KRA stands for KYC Registration Agency. Registered with SEBI under the KYC Registration Agency Regulations, 2011, KRAs centrally maintain investors’ KYC records on behalf of SEBI-registered intermediaries. The KYC process verifies a customer’s identity and details, which is mandatory to open a trading and Demat account at FYERS.
Understanding Your KYC Status
KYC On-Hold
Your KYC may be placed on hold for the following reasons:
- Email/Mobile not validated: Validate your email or mobile number by following the steps in this article.
- PAN not linked with Aadhaar: Link PAN and Aadhaar via the Income Tax Department website.
- Document issues: If KYC is on hold due to document discrepancies, please wait while the review is completed. You’ll be notified if additional documents are required.
Important: Accounts with on-hold KYC cannot be activated until the issue is resolved.
KYC Rejected
KYC can be rejected due to issues with the submitted documents.
Action Needed:
- Wait for the rectification update. If additional documents are required, you will be notified.
- If you wish to re-KYC: Go to https://fyers.in/web/ → Personal Details → KYC Details → Edit. Enter the OTP sent to your registered email and mobile number, then complete the process using DigiLocker. (For the complete step-by-step process, refer to this article.) Once your KYC status changes to Validated, you can resume trading and investing.
KYC Under Process
Your KYC details are currently being registered with the KRA.
- Action needed: None. Registration may take up to seven working days.
Tip: Keep PAN, Aadhaar, and contact details updated to reduce the chances of your KYC going on hold or being rejected.
What If...
| Scenario | What to Do |
|---|
| My KYC shows On-Hold | Check the reason (email/mobile validation, PAN–Aadhaar linking, or document issue) and complete the steps.
If you need assistance, contact us. |
| My KYC is Rejected | Re-submit corrected documents via https://fyers.in/web/ → Personal Details → Edit KYC,
or complete re-KYC with DigiLocker. For detailed guidance, see this article. |
| My KYC is Under Process | No action required. Registration with the KRA may take up to seven working days. |
Last updated: 02 Dec 2025
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