What to Do If Your KYC Status Is On-Hold, Rejected, or Under Process

What is a KRA, and what does it mean if my KYC status is on hold, rejected, or under process?

KRA stands for KYC Registration Agency. Registered with SEBI under the KYC Registration Agency Regulations, 2011, KRAs maintain the KYC records of investors centrally on behalf of SEBI-registered capital market intermediaries. The KYC process verifies the identity and details of a customer, which is mandatory to open a trading and demat account at FYERS.
Understanding Your KYC Status: 
KYC On-Hold: Your KYC status is on hold due to any of the following reasons:
  1. Email/Mobile Not Validated: Validate your email or mobile number by following the steps in this article.
  2. PAN Not Linked with Aadhaar: Link your PAN and Aadhaar via the Income Tax Department website.
  3. Document Issues: If your KRA status is on hold due to document issues, please wait while our team resolves the matter. You will be notified via email if additional documents are required. You may also need to undergo re-KYC by modifying your address in the 'My Account' portal.
KYC Rejected: Your KYC has been rejected due to issues with the submitted documents.
Action Needed:
    • Wait for our team to rectify the issue. You will be notified if additional documents are required.
    • If you wish to re-KYC, go to the My Account portal under Manage Account, then navigate to Personal Details. Under KYC Details, select Edit, and enter the OTP sent to your registered email and mobile number to confirm. Once verified, you'll gain access to edit your details and complete the process using DigiLocker. Once your KYC status changes to Validated, you can restart your trading or investment journey.
KYC Under Process: Your KYC details are currently being registered with KRA.
  • Action Needed: None. This process may take up to seven working days.


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