What Is a KRA, and What Does It Mean if My KYC Status Is on Hold, Rejected, or Under Process?
KRA stands for KYC Registration Agency. Registered with SEBI under the KYC Registration Agency Regulations, 2011, KRAs maintain the KYC records of investors centrally on behalf of SEBI-registered capital market intermediaries. The KYC process verifies the identity and details of a customer, which is mandatory to open a trading and Demat account at FYERS.
Understanding Your KYC Status
KYC On-Hold
Your KYC status may be placed on hold for the following reasons:
- Email/Mobile Not Validated: Validate your email or mobile number by following the steps in this article.
- PAN Not Linked with Aadhaar: Link your PAN and Aadhaar via the Income Tax Department website.
- Document Issues: If your KYC is on hold due to document discrepancies, please wait while our team resolves the matter. You’ll be notified if additional documents are required.
Important: Accounts with on-hold KYC cannot be activated until the issue is resolved.
KYC Rejected
Your KYC has been rejected due to issues with the submitted documents.
Action Needed:
- Wait for our team to rectify the issue. You will be notified if additional documents are required.
- If you wish to re-KYC:
Go to https://fyers.in/web/ → Personal Details → KYC Details → Edit.
Enter the OTP sent to your registered email and mobile number, then complete the process using DigiLocker.
Once your KYC status changes to Validated, you can restart your trading or investment journey.
KYC Under Process
Your KYC details are currently being registered with the KRA.
- Action Needed: None. This process may take up to seven working days.
Tip: Keep your PAN, Aadhaar, and contact details updated in advance to prevent your KYC from going on hold or being rejected.
What if...
| Scenario | What to Do |
|---|
| My KYC shows On-Hold | Check the reason (email/mobile validation, PAN-Aadhaar linking, or document issue) and complete the required steps. If needed, contact our support team. |
| My KYC is Rejected | Re-submit corrected documents via https://fyers.in/web/ → Personal Details → Edit KYC or complete re-KYC with DigiLocker. |
| My KYC is Under Process | No action required. Registration with KRA may take up to 7 working days. |
Last updated: 01 Sep 2025
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