How Does Voluntary Freezing of Trading Account Work on FYERS?

How Can I Freeze or Unfreeze My FYERS Account?

FYERS allows you to voluntarily freeze your trading account to block all trading and login access temporarily. This feature, mandated by SEBI’s 2024 circular, helps secure your account if you suspect unauthorized activity, wish to take a break from trading, or want extra protection. Once frozen, you cannot place trades, log in, or modify orders, but your funds and holdings remain safe. You can unfreeze instantly online using OTP verification.

How to freeze your FYERS account

On FYERS App

  1. Open the FYERS App and log in.
  2. Tap the menu (☰) → My Profile → Others.
  3. Tap Freeze Account.
  4. Enter the OTP sent to your registered mobile/email.
  5. Your account will be frozen instantly after OTP verification.

On FYERS Web

  1. Go to https://fyers.in/web and log in.
  2. Click your Profile icon → Others tab.
  3. Scroll to Freeze Account and click Freeze.
  4. Enter the OTP sent to your registered mobile/email.
  5. Your account will be frozen immediately after OTP verification.
You cannot freeze your account if you have open positions. Please close them first.

How to unfreeze your FYERS account

On FYERS App

  1. Open the FYERS App.
  2. On the login screen, tap Unfreeze Account (this appears only if your account is frozen).
  3. Enter the OTPs sent to your registered mobile and email.
  4. Once verified, your account will be unfrozen immediately.

On FYERS Web

  1. Go to https://fyers.in/web.
  2. If your account is frozen, you’ll see Unfreeze Account on the login screen.
  3. Click it and enter the OTPs sent to your registered mobile and email.
  4. Once verified, your account will be unfrozen instantly.
If your account was frozen due to regulatory reasons (SEBI, exchange, or depository), the unfreeze option may not be available until compliance is cleared.

What if...

ScenarioOutcome
I try to freeze with open positionsRequest won’t go through. Close all positions first.
I don’t receive OTPRetry after a few minutes and check your SMS/email inbox.
OTP verification failsRetry or contact our support if issue persists.
I unfreeze successfullyYou can log in and start trading immediately.
Tip: Voluntary freezing and unfreezing is available 24x7 on FYERS Web and App. No support ticket is required.
To understand what happens to your pending orders and open positions when freezing your account, refer to this article.

Last updated: 22 Sep 2025

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