Why is the Money Added Using UPI Not Reflecting in My Trading Account?
If you’ve transferred money via UPI and it hasn’t reflected in your FYERS trading account, don’t worry—this is typically caused by delays in processing or reconciliation. These issues can arise from your bank, the payment gateway, or syncing lags between systems.
Expected credit timelines
| Transfer Mode | Expected Credit Time |
|---|
| UPI (via Instant Gateway) | Instantly or within a few minutes |
| IMPS | Within 10–30 minutes |
| NEFT / RTGS | Within 2–4 hours |
If you’ve used FYERS’ UPI-based Instant Payment Gateway, funds should appear immediately. For other UPI transfers, some delay is possible based on your bank’s response time.
What to do if funds are not reflected
- Wait for the standard processing time listed above.
If funds are still not showing:
- Take a screenshot of your bank debit confirmation.
Ensure the image shows:
- Amount
- Date and time
- Bank account number
- UPI reference or transaction ID
- Email it to [email protected] with a brief explanation.
The FYERS team will work with the payment gateway and your bank to trace and credit the amount.
If the transaction has failed but funds are debited, banks may auto-reverse the payment within 24 hours. Sending your debit proof speeds up resolution.
What if…
| Scenario | What you can do |
|---|
| Payment succeeded but funds are not visible | Email your bank debit proof to [email protected] for investigation. |
| You used an unregistered bank account for UPI | Transfers from unlinked accounts are not accepted and may be auto-rejected. |
| There’s been no update for over 1 day | Contact our support with your UPI reference ID and proof of debit. |
For faster and more reliable fund credit, use the FYERS Instant Payment Gateway with UPI from a registered bank account.
Last updated: 21 Aug 2025
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