Why Didn’t I Receive My Contract Note?
At FYERS, contract notes are automatically generated after every trading day and sent to your registered email address within 24 hours of market close. A contract note serves as an official confirmation of all trades executed on your behalf and includes transaction, brokerage, and tax details as per exchange data.
How Contract Notes Are Generated and Sent
- After market close, the exchanges (NSE, BSE, MCX) share final trade and charge files with FYERS.
- Once received, the data is reconciled and compiled into your daily contract note.
- The document is digitally signed and emailed to your registered address, typically within the same evening.
Reasons for Delay in Receiving a Contract Note
1. Late File Sharing from the Exchange
Occasionally, exchanges may delay sending trade and charge files due to end-of-day processing or reconciliation issues. When this happens, contract note generation at FYERS is postponed until complete data is received.
2. Processing Queue or System Load
Contract notes are created in batches once all client data is received. On high-volume trading days, system maintenance or queue load may cause slight email delays.
3. Email Delivery Issues
If the contract note has been generated but you haven’t received it, it could be due to:
- An incorrect or inactive registered email ID.
- The email landing in your spam or junk folder.
- Your email storage limit being exceeded.
What You Can Do
- Check your spam or junk folder for missed emails from FYERS.
- Ensure that your registered email ID is active and correctly updated in your profile section.
- Wait up to 24 hours post-market close before raising a query, as emails are sometimes queued late at night.
Contract notes are regulatory documents under SEBI and exchange rules. FYERS cannot issue them before receiving confirmed trade data from the exchanges.
What If...
| Scenario | Recommended Action |
|---|
| I didn’t receive a contract note even after 24 hours | Reach out to our support for re-sending or verification of delivery status. |
| My registered email is incorrect | Update your registered email ID through your profile section. |
| There is a known exchange-side delay | Check for updates or announcements on our Notice Board. |
Important: Contract notes are mandatory under SEBI guidelines and act as proof of trade execution. If you do not receive your contract note regularly, please contact our support immediately to verify your communication details. Last updated: 06 Nov 2025
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