Why can’t I install or update the mobile app?

Why can’t I install or update the mobile app?

Why you can’t install or update the FYERS app (device/OS requirements & fixes)

If Google Play shows “incompatible” or the FYERS app won’t install/update, your device likely doesn’t meet the minimum Android requirement. Use the steps below to check your OS version and see alternatives.

Note: FYERS requires Android 7.0 (Nougat, API 24) or higher for installs and updates via Google Play.

Device/OS support

  • Supported: Android 7.0 and above (e.g., 7.1, 8, 9, 10, 11, 12, 13, 14, 15 as applicable).
  • Not supported: Android 6.x and below.

Impact for Android users

  • Devices on Android 7.0 or higher: You can install and receive updates from Google Play as usual.
  • Devices on Android 6.x or lower:
    • You can’t install the FYERS app from the Play Store.
    • If already installed, you won’t receive updates and may see compatibility messages.
    • Certain security/login checks may fail on unsupported versions.
Note (iOS): FYERS iOS app support remains unaffected.

Steps to check (& update) your Android version

  1. Check your version: Open Settings → About phone (or About device) → Android version. Confirm it shows 7.0 or higher.
  2. Update your device (if available): Go to Settings → System → System update (labels vary by brand). Install any available updates.
  3. Alternate access (if unsupported): Use FYERS Web or FYERS Trader on desktop web browsers. FYERS Web is not supported on mobile browsers.

Troubleshooting

  • Play Store still shows “incompatible” on Android 7+: Clear Play Store cache/data, reboot, and try again. Ensure Google Play Services is updated.
  • Can’t update due to storage: Free up space (apps/photos), then retry the update.
  • Enterprise-managed device: Your IT policy may block installs/updates. Contact your administrator.
  • Rooted/modified device: Security checks may fail on modified OS builds; use a compliant device.
  • Manufacturer hasn’t provided updates: If your device is stuck on Android 6.x, consider a supported device or use FYERS on desktop web as an alternative.

What if…

ScenarioResolution
My device is on Android 6.x or lowerYou can’t install/update via Play Store. Use FYERS Web or FYERS Trader on desktop browsers. Consider upgrading to a supported device.
Play Store says “This app isn’t compatible with your device” but I’m on Android 7+Update Play Store & Google Play Services, clear Play Store cache/data, reboot, and try again. Ensure device has required Google services and a 64-bit compatible build if applicable.
I don’t have enough storage to updateFree up space (uninstall unused apps, offload photos/videos), then retry the update.
The app used to work but updates stopped arrivingYour device may no longer be supported by the manufacturer or Google services. Stay on the last working version or switch to desktop access via FYERS Web/Trader.
I use an enterprise/managed deviceApp installs/updates can be blocked by IT policy. Contact your administrator to allow FYERS from Play Store.

Updated on: 07 Nov 2025