How to file a complaint against a Stock Broker?
How to file a complaint against a Stock Broker?
If you have a grievance against a stock broker, there is a structured redressal process to ensure your concerns are addressed effectively. Here’s how you can raise a complaint:
Step-by-Step Procedure
1. Raise the Complaint with FYERS
2. Escalate via SEBI SCORES Portal (if unresolved)
- If the issue remains unresolved, register and file a complaint through SEBI's SCORES portal.
- Visit: scores.gov.in
3. Approach the Online Dispute Resolution (ODR) Portal
- Still unresolved? Proceed to SEBI's ODR platform to initiate mediation or arbitration.
- Visit: smartodr.in
- Use your PAN and registered mobile number to log in.
4. Regulatory Framework
For official guidelines, refer to the SEBI Circular on ODR.
What If...
| Scenario | What you should do via FYERS Support |
|---|
| I raised a complaint but didn’t receive a response | Our team typically responds within 24–48 working hours. If delayed, feel free to follow up via the same email thread or call us at 080-60001111. |
| I don’t know how to attach documents | Attach all relevant documents (contract notes, ledger, Demat statements) when you email [email protected] or reply to any existing support conversation. |
| My issue is urgent or unresolved beyond expected time | Refer to our Investor Grievance Matrix for escalation contacts and next steps. |
Last updated: 30 Jun 2025
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