How to file a complaint against a Stock Broker?

How to file a complaint against a Stock Broker?

If you are an investor/client who has a grievance with your Stock Broker, you can follow the procedure given below to file a complaint and seek resolution.


  1. First, you should lodge a complaint directly with the concerned Stock Broker. In our case, you can email your grievance at [email protected]. You can also check the Investor grievance matrix in our contact us page for more details.

  1. If you are not satisfied with the response, you can escalate your complaint through the SCORES Portal, which is an online platform for investors to lodge and follow up their complaints and track the status of redressal. You will need to create a username and password to access the portal.

  1. If you are still not happy with the outcome of your complaint, you can approach the ODR Portal, which is an online dispute resolution mechanism to initiate the dispute resolution process. You will need to provide your PAN and mobile number to login. The ODR Portal will help you resolve your dispute through mediation, arbitration, or adjudication. For more information, please refer to this SEBI circular.

NoteYou will need to provide relevant documents such as contract notes, ledger statements, bank statements, Demat statements, etc. to support your complaint. You should also mention the details of your grievance, such as the date of occurrence, amount involved, name of the Stock Broker, etc.

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