How can I track the status of my bank mandate with FYERS?
Setting up a bank mandate enables automatic SIP payments in funds and mutual funds. After you submit a mandate request in FYERS, you can track its approval and usage status from within the platform on both the App and the Web.
What is a bank mandate?
A bank mandate authorises FYERS to auto-debit SIP amounts from your registered bank account. It becomes active only after verification by your bank and the payment processor (such as BSE/NPCI).
Steps to track your mandate status
On FYERS App
- Open the FYERS App and log in.
- Tap Funds available → Mandates.
Inside Mandates, switch between the two tabs:
- Funds — mandates used for fund transfers.
- Mutual Funds — mandates created for MF SIP auto-debits.
- Use the status chips at the top (e.g., Active, Cancelled, Completed; you may also see Pending/Rejected for MF) and review the details listed for each mandate.
On FYERS Web
- Log in to FYERS Web.
- Click Funds → Mandates.
In the Mandates panel, use the two tabs:
- Funds — mandates for fund transfers/margin.
- Mutual Funds — mandates for MF SIPs.
- Filter by the status chips at the top (e.g., Active, Cancelled, Completed; MF may also show Pending/Rejected) and view mandate details.
Mandate statuses explained
| Status | Meaning |
|---|
| Active | Mandate is registered and ready for use (auto-debits or funding). |
| Pending | Under verification by the bank/payment system; not usable yet. |
| Rejected | Request declined by bank/payment gateway; create a new mandate. |
| Cancelled | Mandate was cancelled by you or the bank, and can’t be used. |
| Completed | Mandate has served its purpose, or the action cycle is finished. |
Mandate verification typically takes 3–5 working days, depending on your bank. If a mandate stays 'Pending' beyond this, check your email/SMS for bank updates or contact us.
What if...
| Scenario | What happens |
|---|
| Mandate stays in Pending beyond 5 working days | It is likely awaiting bank approval. Check your email/SMS for bank updates or raise a support ticket with us. |
| Mandate shows as Rejected | The bank or payment processor declined it. You must create a new mandate. |
| Mandate appears Active, but SIP is not deducted | Check if a sufficient balance is maintained on the debit date. If funds were available, contact us. |
| Mandate was Cancelled | The mandate is no longer usable. Set up a fresh mandate if required for SIPs or fund transfers. |
Last updated: 01 Sep 2025
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