How can I track the status of my bank mandate with FYERS?

How Can I Track the Status of My Bank Mandate With FYERS?

Setting up a bank mandate enables automatic SIP payments in funds. After you submit a mandate request in FYERS, you can track its approval and usage status from within the platform on both the App and the Web.

What is a bank mandate?

A bank mandate authorises FYERS to auto-debit from your registered bank account. It becomes active only after verification by your bank and the payment processor (such as BSE/NPCI).

Steps to track your mandate status

On FYERS App

  1. Open the FYERS App and log in.
  2. Tap Funds available → Mandates.
  3. Inside Mandates, switch between the two tabs:
    • Funds — mandates used for fund transfers.
    • Mutual funds — mandates created for MF SIP auto-debits.
  4. Use the status chips at the top (e.g., Active, Cancelled, Completed; you may also see Pending/Rejected for MF) and review the details listed for each mandate.

On FYERS Web

  1. Log in to FYERS Web.
  2. Click Funds → Mandates.
  3. In the Mandates panel, use the two tabs:
    • Funds — mandates for fund transfers/margin.
    • Mutual funds — mandates for MF SIPs.
  4. Filter by the status chips at the top (e.g., Active, Cancelled, Completed; MF may also show Pending/Rejected) and view mandate details.

Mandate statuses explained

StatusMeaning
ActiveMandate is registered and ready for use (auto-debits or funding).
PendingUnder verification by the bank/payment system; not usable yet.
RejectedRequest declined by the bank/payment gateway.
CancelledThe mandate was cancelled by you or the bank, and can’t be used.
CompletedMandate has served its purpose, or the action cycle is finished.
Mandate verification typically takes 3–5 working days, depending on your bank. If a mandate stays 'Pending' beyond this, check your email/SMS for bank updates or contact us.

What if...

ScenarioSolution
Mandate stays in Pending beyond 5 working daysIt is likely awaiting bank approval. Check your email/SMS for bank updates or contact us.
Mandate shows as RejectedThe bank or payment processor declined it. You must create a new mandate.
Mandate appears Active, but SIP is not deductedCheck if a sufficient balance is maintained on the debit date. If funds were available, contact us.
Mandate was CancelledThe mandate is no longer usable. Set up a fresh mandate if required for SIPs or fund transfers.

Last updated: 25 Nov 2025