Do I receive the Email confirmation for the payouts are processed/rejected?
Yes, you will receive the mail confirmation that your withdrawal processed successfully. If your payout is rejected due to ‘No Clear Balance’, you will not be notified through the mail. You can check the status of your payout by writing to firstname.lastname@example.org or calling us on 080-60001111 or kindly verify your fund limit in a ledger account through Back Office or platform.
Why is my withdrawal request rejected?
Your withdrawal request may be rejected due to any of the following reasons: If you are a collateral client (i.e., you've pledged your holdings) and you have open carryforward position/s, your cash balance will be used first to cover the margin ...
I requested for the payout, but money hasn’t credited to my bank account?
Payout requests placed on Saturday (After 5:00 AM) and Sundays will be processed on Mondays. If there is a public holiday, payouts will be processed on the next working day. Usually, request placed on weekdays. i.e. Monday to Saturday will be ...
How do I add money to my trading account using IMPS, NEFT, RTGS or UPI?
You can use any of the available banking modes NEFT/RTGS/IMPS/UPI for funds transfer. In the case of UPI, refer to this article – How do I add money instantly to my trading account using UPI? You just have to login to the netbanking portal of your ...
How do I cancel the payout request?
If you wish to cancel your withdrawal request, you can do it under 'Funds' section in the 'My Account' portal. Go to withdrawal history and click on the '❌' icon as shown in the image below: Upon clicking on the above-mentioned icon, a pop-up would ...
Can I link a joint bank account to trading account?
Yes, you can link if you are a joint bank account holder. Please note that whenever you transfer the funds using NEFT/RTGS/IMPS/UPI, please drop the mail to email@example.com to get the funds updated to your trading account, you will receive a unique ...